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glossary of terms
answering services phone messaging

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an·swered, an·swer·ing, an·swers
v. intr.
To speak, write, or act as a return, as to a question.
To be liable or accountable:
To correspond; match:
To speak, write, or act as a return to; respond to.
To respond correctly to
[Middle English answere, from Old English andswaru. See swer- in Indo-European Roots.]

Message Forward / Rewind / Pause-Resume.
Not unlike accessing a tape recorder.
AMIS Networking.
A standard that lets different voicemail systems from different vendors pass messages back and forth.
Multiple greetings per subscriber.
A decent voicemail system should let each user in the system toggle between at least two greetings — a standard one; and an "away-from-the-office" one.
Message forwarding.
Users can forward messages to other subscribers' mailboxes.
Broadcast Messaging.
Users can forward to multiple mailboxes simultaneously.
Distribution groups.
Users can set up pre-defined broadcast-messaging groups.
Messages Appending.
Lets people record a header onto a received message and forward it other users
Messaging Waiting Indication.
On the phone through stutter dialtone and/or a message-waiting lamp.
Pager and Outdialing Notification.
For remote message notification.
Private Messaging.
Wherein callers can enter special PINs to get secret messages out of subscriber mailboxes.
Fax integration.
Wherein subscribers' mailboxes can handle fax as well as stored voice.
Voicemail Scan.
This lets users get into voicemail queue, hit a DTMF command and hear just the first five seconds of each voicemail message until they hit something they want to really listen to, whereupon they hit another DTMF and the feature is turned off and plays that message in its entirety.
Auto Callback Messengers.
If the system captures CLID and associates it with a message, subscribers can hit a DTMF or callback icon and speed-dial the number.
Auto Re-Queue.
After an automatic callback from the message stack, this lets subscribers hit a touchtone sequence to drop back where they left off in their message queue — ala AltiGen's excellent "Boomerang" feature... not really needed with visual voice mail GUI, but great for remote message or plain TUI access.
Visual Voicemail.
This implies that the voicemail system has been networked on a LAN or WAN and provides a desktop interface into its use and control.
Message Monitoring.
With visual voicemail, from the messaging GUI, you can dump someone into voicemail and listen to what they're saying. If you like it, then you can pull the person out.
Internet Messaging.
The platform provides browser access to messaging mailboxes and voice streaming to remote web clients.
 
Main Entry:    answering service
Part of Speech:   noun
Definition:   telephone message service
Synonyms:   message center, message service, telephone service
Source:   Roget's New Millennium™ Thesaurus, First Edition (v 1.1.1)
Copyright © 2006 by Lexico Publishing Group, LLC. All rights reserved.

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