frequently
asked questions
phone messaging message
services phone answering.
phone
services 1 866-409 8561
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24-hour per
day 7 days per week you will never miss a phone call or phone message again! . Our core phone business
responsibility is your customer service and the importance of taking accurate messages and
delivering them to the right person at the right time while answering your phones.
We package
of automated services that answers your phones when you are out, when your phones ring
more than 3-4 times, and/or when all your lines are busy. No equipment to buy, or to be
put onsite.
What would I ordinarily get in a
basic phone package?
All of the following services/features are generally included in a basic package. Keep in
mind that we can customize to fit virtually any type of business.
- Multiple greetings. These can be
by time of day, or by event. Such as one for daytime, one for after hours, and one for
holidays.
- Multiple menus. You can customize
each greeting with a different menu.
- Live Revert. You can choose to
allow the caller to reach a live person.
Examples: On-call emergency personnel, on on-call agent, 24-hour claims office, etc.
- Dial by Name: We can provide the
caller the opportunity to reach an employee's voice mailbox direct.
- Information Only. Callers who want
to leave a message do not want to wade through information first. But callers who want
your address, directions, hours, etc. love this option.
- A "General Mailbox".
This allows callers who don't know who or what they want to leave a message. When a
message is left in this voice mailbox, we can "deliver" it back to your main
number or cell phone, notify your desktop or cell phone by e-mail, or page your pager or
cell phone.
How do we handle "emergency
dispatch" of after hour personnel?
This is one of our strengths.
After a message is left, she can page pagers, notify cell phones, deliver messages to cell
phones; she can even connect the caller to a cell phone or a landline.
call
1 866-409 8561
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