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A call centre or call center
is a central office used for receiving or transmitting a large volume of
requests by telephone. A contact centre can be defined as a coordinated
system of people, processes, technologies and strategies that provides
access to information, resources, and expertise, through appropriate
channels of communication, enabling interactions that create value for the
customer and organization. A contact centre supports interaction with
customers over a variety of media, including telephony, e-mail, and internet
chat. Dayton is situated within the Miami Valley region of Ohio just
north of the Cincinnati–Northern Kentucky metropolitan area.
Business service answering
live telephone call and messaging to the clients. a commercial service that answers
telephone calls for its clients.