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A call centre or call center is a central office used for
receiving or transmitting a large volume of requests by telephone. A contact
centre can be defined as a coordinated system of people, processes,
technologies and strategies that provides access to information, resources,
and expertise, through appropriate channels of communication, enabling
interactions that create value for the customer and organization. A contact centre supports interaction with customers
over a variety of media, including telephony, e-mail, and internet chat. A
telephone answering service is a more personal version of the call
center, where agents get to know more about their customers and their
callers; and therefore look after calls just as if based in their customers'
Business service answering
live telephone call and messaging to the clients. a commercial service that answers
telephone calls for its clients.