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A contact centre can be
defined as a coordinated system of people, processes, technologies and
strategies that provides access to information, resources, and expertise,
through appropriate channels of communication, enabling interactions that
create value for the customer and organization. A contact centre supports
interaction with customers over a variety of media, including telephony,
e-mail, and internet chat. A telephone answering service is a more personal
version of the call center, where agents get to know more about their
customers and their callers; and therefore look after calls just as if based
in their customers' office.
Business service answering
live telephone call and messaging to the clients. a commercial service that answers
telephone calls for its clients.